WORKSITE SAFETY SUPPLY LLC

Terms & Conditions of Sale

Effective Date: 10-1-2026

These Terms & Conditions of Sale (“Terms”) govern purchases made directly from Worksite Safety Supply LLC (“WSS,” “we,” “us,” or “our”) by businesses, organizations, and other customers (“Customer” or “you”) through WorksiteSafetySupply.com, direct written orders, quotations, invoices, and other direct sales channels, unless a separate written agreement signed by WSS provides otherwise.

Orders placed through third-party marketplaces, including Amazon and eBay, are subject to the applicable marketplace terms, policies, and procedures. These Terms apply to direct WSS sales to the extent permitted by applicable law and any applicable marketplace requirements.

By placing an order with WSS, accepting a quotation, or accepting delivery of products, you agree to these Terms, subject to applicable law and any separate written agreement between the parties.

1. Orders, Quotations, and Acceptance

Product descriptions, specifications, pricing, & availability are subject to change until an order is accepted by WSS.

Quotations are valid only for the period stated on the quotation. If no validity period is stated, WSS may revise or withdraw the quotation before accepting the order.

An order is accepted when WSS confirms acceptance in writing, issues an order confirmation or invoice, or otherwise confirms that the order will be fulfilled. WSS reserves the right to decline or cancel an order before acceptance, subject to applicable law.

Customer purchase orders and procurement documents may be used for ordering and administrative purposes but do not modify these Terms unless WSS expressly agrees in a separate writing signed by an authorized WSS representative. WSS objects to additional or conflicting terms in Customer documents, except as expressly agreed in writing or required by applicable law.

Customers should review order confirmations promptly and notify WSS of discrepancies before the order ships or customized production begins.

2. Pricing, Payment, and Taxes

Prices are those stated in the applicable accepted quotation, order confirmation, or invoice. Prices may change before order acceptance.

Unless otherwise agreed in writing, payment is due according to the payment terms stated on the applicable invoice. Any credit terms or payment arrangements beyond those stated on the invoice must be approved by WSS in writing.

Customer is responsible for applicable sales, use, and other transaction taxes, excluding taxes based on WSS’s net income. WSS will collect applicable taxes where required by law. Customers claiming tax-exempt status must provide valid exemption documentation acceptable to WSS before the applicable transaction is finalized.

WSS may place orders on hold or decline additional orders when an account has past-due balances, subject to applicable law and any existing written credit agreement.

Any disputed invoice amount should be reported promptly with an explanation and supporting documentation. Customers remain responsible for undisputed amounts in accordance with the applicable payment terms.

Customers should notify WSS in writing of any good-faith invoice dispute within 10 calendar days after the invoice date, identifying the disputed amount and the reason for the dispute. Customers must pay all undisputed amounts according to the applicable payment terms. The parties will work in good faith to resolve billing disputes. This provision does not waive rights that cannot legally be waived.

3. Product Availability and Fulfillment

Product availability is subject to supplier inventory, manufacturer availability, and other factors outside WSS’s control. An item shown as available is not guaranteed to remain available until the order is accepted.

If an ordered product becomes unavailable, is discontinued, or is subject to a material delay, WSS may notify the Customer and discuss available options, including a revised delivery estimate, partial shipment, cancellation of the affected item, or an alternative product subject to Customer approval.

WSS will not substitute a materially different product without Customer approval.

Unless otherwise agreed, orders may be shipped in multiple shipments when products are available at different times. Any applicable additional shipping charges will be communicated to the Customer as appropriate.

4. Shipping, Delivery, and Risk of Loss

Shipping methods, estimated delivery dates, and shipping charges will be stated in the applicable quotation, order confirmation, invoice, or other written communication.

Delivery dates are estimates unless WSS expressly agrees in writing to a guaranteed delivery date. Delays may occur due to carrier disruptions, supplier availability, weather, transportation issues, or other circumstances beyond WSS’s reasonable control.

WSS will communicate material fulfillment delays when reasonably practicable and will work with the Customer to determine appropriate next steps.

Customers should inspect shipments promptly upon delivery and retain packaging and shipping documentation when damage or a discrepancy is suspected.

Visible shipping damage, missing items, incorrect products, or other delivery discrepancies should be reported to WSS promptly, preferably within five business days after delivery, with photographs and relevant order information when available. This reporting request is intended to help resolve issues efficiently and does not waive any rights that cannot legally be waived or shorten any applicable statutory rights.

Responsibility for risk of loss, title transfer, and any related shipping obligations will be determined by the applicable written order terms and governing law. WSS will not impose a risk-transfer term inconsistent with applicable law or an express written agreement.

5. Returns, Refunds, and Exchanges

Eligible standard, non-customized products may be requested for return within 30 business days after delivery, subject to the conditions below.

To qualify for an ordinary return:

• The Customer must contact WSS and obtain return authorization before sending the product back.
• Products must be unused, uninstalled, unaltered, and in new, resalable condition.
• Products must be returned in their original packaging with all labels, accessories & documentation, where applicable.
• The Customer must provide the original order number, invoice, or other reasonable proof of purchase.
• Products must be shipped using the return instructions provided by WSS.

Unless the return results from a WSS error or another circumstance for which WSS is responsible, the Customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law or otherwise agreed in writing.

Returned products are subject to inspection. Approved refunds or credits will be processed using the original payment method or another mutually agreed method, subject to applicable law and the payment provider’s processing times.

Products returned without authorization, products that do not satisfy the return conditions, or products returned outside the applicable return period may be declined, subject to applicable law.

The 30-day return policy does not limit rights or remedies that cannot legally be excluded, including applicable rights relating to defective, damaged, incorrectly supplied, or nonconforming products.

Eligible standard, non-customized products returned for reasons other than a WSS error are subject to a 12% restocking fee, deducted from any refund or credit issued. Any fee will be disclosed when the return is authorized and applied subject to applicable law.

6. Customized Products and Artwork Approval

Customized products include, without limitation, screen-printed apparel, embroidered garments, logo-decorated hard hats, and other products modified or decorated to Customer specifications.

Before customized production begins, the Customer is responsible for reviewing and approving applicable artwork, proofs, logo placement, colors, sizes, quantities, product selections, and other order specifications presented by WSS.

Written approval, including approval by email or another documented electronic method, authorizes WSS to proceed with the approved specifications.

Customers are responsible for ensuring that artwork, logos, names, designs, and other materials supplied for customization are accurate and that they have the rights and permissions necessary to authorize their use.

Once customized production begins, an order generally cannot be canceled or changed for convenience, and customized products are not eligible for ordinary returns due to a change of mind, incorrect Customer-supplied information, or a Customer-approved design or specification.

This restriction does not apply where WSS agrees otherwise in writing or where a product is defective, damaged, incorrectly produced, or otherwise subject to a remedy required by applicable law.

If WSS identifies a material discrepancy between the approved specifications and the proposed production, WSS may pause production and seek clarification before proceeding.

The Customer is responsible for reviewing and approving all proofs and specifications before production. WSS is not responsible for errors or discrepancies that were clearly shown in the approved proof or resulted from inaccurate information supplied or approved by the Customer. Minor variations in color, placement, or other production characteristics may occur within normal industry tolerances. WSS remains responsible for material deviations from approved specifications and for any remedies required by applicable law.

7. Product Information, Selection, and Use

WSS makes reasonable efforts to provide accurate product descriptions, specifications, images, and other product information. Manufacturer specifications, packaging, and product designs may change over time.

Customers are responsible for evaluating whether a product is suitable for their intended application, work environment, and applicable workplace requirements. Customers should review manufacturer instructions, product markings, warnings, limitations, and applicable safety documentation before use.

Safety equipment and personal protective equipment must be selected, fitted, maintained, and used in accordance with applicable requirements and manufacturer instructions. WSS does not replace a Customer’s workplace safety assessment, regulatory compliance responsibilities, or professional safety advice.

Customers should contact WSS before ordering if they require confirmation of a particular product specification, certification, compatibility, or intended use.

8. Manufacturer Warranties and Product Issues

Products may be covered by warranties offered by their manufacturers. To the extent permitted and available, WSS will provide relevant warranty information or assist the Customer in pursuing a manufacturer warranty claim.

Unless WSS expressly provides a separate written warranty, WSS does not independently extend a manufacturer’s warranty or guarantee a product beyond the warranties and remedies applicable under law.

Nothing in these Terms excludes or limits any warranty, remedy, or liability that cannot legally be excluded or limited.

Customers should contact WSS promptly if a product is suspected to be defective, damaged, or inconsistent with the accepted order. WSS may request photographs, product identifiers, proof of purchase, or other information reasonably needed to investigate and resolve the issue.

9. Limitation of Liability

To the fullest extent permitted by applicable law, WSS will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a sale, product, delivery delay, or use of a product, including lost profits or business interruption.

To the extent permitted by applicable law, WSS’s total liability arising from a particular order will not exceed the amount paid or payable to WSS for the product or products giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be limited or excluded, or to any other exceptions required by applicable law.

WSS is a distributor and not the manufacturer of the safety equipment it sells. To the extent permitted by applicable law, Customer is responsible for claims, losses, and expenses to the extent caused by Customer’s misuse, improper maintenance, unauthorized modification, or improper selection of products, or by Customer’s violation of applicable workplace safety requirements. Nothing in this section requires Customer to indemnify WSS for WSS’s own negligence, willful misconduct, or liability that cannot legally be shifted to Customer.

10. Events Beyond Reasonable Control

WSS will not be responsible for delays or failures to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, transportation interruptions, supplier shortages, labor disruptions, government actions, or other events that could not reasonably be prevented.

WSS will make reasonable efforts to communicate material impacts and determine an appropriate path forward.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable law requires otherwise.

The parties will make reasonable efforts to resolve disputes through good-faith discussions before pursuing formal proceedings. Any court jurisdiction, venue, or dispute-resolution requirement will be subject to applicable law and any enforceable written agreement between the parties.

12. Changes to These Terms

WSS may update these Terms from time to time. The version applicable to an order will generally be the version in effect when WSS accepts that order, unless a different version is agreed in writing or applicable law requires otherwise.

Changes will be posted on WorksiteSafetySupply.com with an updated effective date. Changes will not retroactively modify an accepted order without the Customer’s agreement or another lawful basis.

13. Contact Information

For questions about these Terms, orders, returns, shipping issues, or product concerns, contact: